When you call us or fill out a form, we collect your name, phone number, email address, and the service address where you need help. We also collect details about your water damage so we can send the right team.
Like most websites, we automatically collect basic technical information such as your IP address, browser type, and the pages you visit. This helps us keep the site running smoothly and improve your experience.
We use your contact details to schedule your service, send updates, and answer your questions. If you ask for a quote, we use your information to prepare and share it.
We may also use your information to send you service reminders or occasional updates about our company. You can opt out of these messages at any time.
Our website uses cookies to remember your preferences and understand how people use our site. Cookies are small files stored on your device that help us improve our services.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
We use third-party analytics tools, like Google Analytics, to see how visitors find and use our website. These tools collect anonymous data such as page views and time on site.
We may also use third-party services for scheduling, messaging, or payment processing. These providers only access the information needed to perform their specific tasks and are required to protect it.
We do not sell your personal information. We share it only with trusted partners who help us run our business, such as scheduling software or payment processors, and only as needed to serve you.
We may disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we take steps to keep your information confidential.
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
If you would like us to delete your information sooner, contact us using the details below and we will review your request.
We use reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. These measures include encryption, firewalls, and secure access controls.
No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also object to or restrict certain processing.
To exercise any of these rights, contact us using the phone number or email below. We will respond within a reasonable timeframe and in accordance with applicable law.
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
We may update this privacy policy from time to time. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have questions about this privacy policy or how we handle your information, please reach out to us. We are happy to help.