01
Call and dispatch
You call (833) 321-7153 and speak with a live dispatcher, not a voicemail. We ask what happened, where the water is, and whether the source is shut off. A crew is dispatched immediately with extraction and drying equipment loaded. Most South Prairie addresses see us within 60 to 90 minutes.
02
Inspection and mapping
On arrival we shut off the water if it is still running, then walk the property with a moisture meter and thermal imaging camera. We check behind baseboards, under flooring, and inside wall cavities with a bore scope camera. This tells us how far the water traveled and what class of loss we are dealing with.
03
Water extraction
Truck-mounted water extractors and extraction wands pull standing water from carpet, pad, and hard surfaces. For deeper water we use submersible pumps first. A typical residential job removes 100 to 500 gallons in the first two hours. We keep extracting until surfaces read damp, not wet.
04
Structural drying
We set air movers and dehumidifiers based on room dimensions and moisture readings. Drywall cavities may get polyethylene sheeting and desiccant dehumidifiers for faster drying. Equipment runs 3 to 5 days on average, and we check readings twice daily to confirm progress before pulling gear.
05
Final verification
Before we leave, every affected material is re-checked with a moisture meter and hygrometer. We compare readings to dry standard for the material type. You get a written summary of what was dried, final readings, and any recommended repairs. If rebuild is needed, we scope it clearly.