01
Call and dispatch
You call, we ask three questions: what is leaking, how much water, and is the power safe. We dispatch the nearest crew and give you a real arrival window. While you wait, we walk you through shutting off the main and pulling valuables off wet carpet. No phone tree, no waiting until 8 a.m.
02
Inspection and moisture mapping
On arrival we find the source, then map the spread with a thermal imaging camera, moisture meter, and bore scope camera inside wall cavities. This takes 20 to 40 minutes and tells us exactly how far the water traveled. You get a written scope before we start extraction.
03
Extraction and dry-out setup
Truck-mounted extraction pulls standing water fast, then an extraction wand handles carpet and pad. We set Dri-Eaz and Phoenix Restoration Equipment air movers and dehumidifiers sized to the cubic footage. Typical residential setups run 8 to 14 pieces of equipment for three to five days.
04
Daily monitoring
A technician returns every day to log readings with a hygrometer, adjust equipment placement, and check for secondary damage. You get the readings in writing. We do not pull equipment until affected materials hit the dry standard for their material class.
05
Final verification and repairs
Once readings confirm dry, we remove equipment, document the final moisture map, and hand you a completion report for your insurer. If drywall, insulation, or subflooring needs replacement, we scope that repair and schedule it. Most South Prairie jobs close out within seven to ten days.